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National Grid Outage Affecting Newport National Grid Customers ~ Posted 01/24/19 at 12:00 PM

Post Date:01/21/2019

NEWPORT:  As of Thursday morning, National Grid is reporting that roughly 97 percent of total affected households in Newport have been successfully shut-off, with less than 200 households remaining before attention can be turned to bringing gas back into the system.

Currently, National Grid is anticipating beginning the final phase of restoration in Newport, which includes turning on each customer meter and re-lighting their gas appliances by Saturday.

Please Note:  Customers who have heat now were not impacted by the low-pressure gas disruption and will not have their gas meters shut off or be part of the restoration process.

A State of Emergency remains in effect for Newport, and the City is currently working with state and federal emergency management agencies to ensure that service is restored as safely and efficiently as possible.

Looking ahead:

Restoring gas service to those who have lost service will be a multiple day process. This is a methodical process that will take some time and will require the following steps:

  Shut Off Gas Service:  For those that had their gas service suspended, we will need to go to their homes and ensure the meter is turned off.

  Restore Gas Service and Relight Appliances:  Once we know the system has been fully stabilized, we will need to go back into each of those homes to relight gas appliances.

  If you are not at home when we arrive to turn on your service, a door hanger will be left with instructions for contacting us to complete this step.

  Customers should not attempt to turn off their own gas meter.  Our technicians will be visiting your residence or business to secure the meter.

  For those individuals that have lost gas, please be sure to call 1-800-640-1595.

In City business:

• Newport City Hall is open today on a limited basis. The City Clerk’s Office and Property Records will be closed at 12:00 PM, with property recordings being accepted until 11:30 AM.

• The Newport Public Schools remain closed through the end of the week.

• A special Waterfront Commission meeting originally scheduled for this evening to review proposed changes to the City's mooring regulations has been postponed.
Community Resources available today include:

• Breakfast and lunch will be served at the Florence Gray Center, at 1 York Street, for anyone in need. Breakfast will be served from 7:30-9:00 AM, and lunch from 11:30 AM -1:00 PM.

• The American Red Cross will be providing a hot dinner at the Gaudet School cafeteria tonight, January 24th, beginning at 6:00 PM.  Beginning at 5:30 PM, shuttle buses will be running to Gaudet from area hotels where families impacted by the gas outage are staying.  For those driving, please use the Turner Road entrance to the school.

• Shower facilities are being offer at Planet Fitness in Middletown and at the Newport County YMCA to anyone in need.

• Senior meal sites at the Edward King House, 35 King Street, and the Middletown Senior Center, at 670 Green End Avenue, remain open.

• Parents interested in recreational activities for their children (Ages 10-17) are encouraged to visit the Florence Gray Center where the Boys and Girls Club will be offering programming beginning at 9:00 AM. Current and new members are welcome. For students that are presently enrolled in the after-school program at the Boys and Girls Club's Church Street location, the program will be relocated to the Florence Gray Center for the time being. Students must be enrolled in the program to participate. Hours will be from 2:30 – 5:30 PM Children must be registered to attend. New participants (with signed application - available on site) will be welcome pending availability.

National Grid will cover the costs of reasonable lodging and meals, on a reimbursement basis, as long as they are directly related to the current gas event. Customers should keep receipts, complete a claim form found at, and mail it to the address listed, or email it to

We encourage customers that are having difficulty in securing lodging to speak with a community liaison at Gurney’s Newport Resort or any of the open warming centers.

National Grid is continuing to work to restore service to Newport, and we will post updates concerning their progress as soon as it becomes available.

If you have any immediate concerns, please dial 211. Once again, if you haven’t done so already, please sign up for the City’s Code Red alert system to be notified of any further updates on the City’s website at

Non-emergency questions about service can be addressed by calling National Grid’s customer service number line at 1-800-322-3223.   If you smell gas, call 1-800-640-1595 or 911.

We understand how difficult it is for our residents to be without natural gas, and we are working around the clock so that life can return to normal as quickly and safely as possible.

More details from National Grid can be found below:

National Grid Customer Update - English                  

National Grid Customer Update - Spanish

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