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City News Release Regarding the Ongoing Gas Outage

Post Date:01/25/2019 10:00 AM

Good evening

Here's the latest on the ongoing gas outage:

National Grid held a press conference at Gurney's Resort this afternoon. We carried it live and the full video can be found under our video section.

According to National Grid, roughly 6,500 of the total 6,600 affected households in the City have been safely and successfully shut off as of 5 p.m. Crews from National Grid, accompanied by local law enforcement, are expected to make further progress in shutting off those that remain, with work due to continue through the night.

Currently, National Grid is anticipating beginning the final phase of restoration, which includes turning on each customer meter and re-lighting their gas appliances, by Saturday.

Beginning Friday, a total of 20 National Grid Customer Service vans are due to be stationed strategically throughout the city to assist customers as the re-lighting process gets underway. These vans will be critical points of contact for residents over the course of the final phase of operations, and we'll post a list of their locations as soon as they become available.


Restoring gas service to those who have lost service will be a multiple day event. This is a methodical process that will take some time and will require the following steps:

  • Shut Off Gas Service: For those that had their gas service suspended, National Grid will need to go to their homes and ensure the meter is turned off.

  • Restore Gas Service and Relight Appliances: Once we know the system has been fully stabilized, National Grid will then need to go back into each of those homes to relight gas appliances.

  • If you are not at home when crews arrive to turn on your service, a door hanger will be left with instructions to complete this step.

  • Customers should not attempt to turn off their own gas meter. Trained technicians will be visiting your residence or business to secure the meter.

  • For those individuals that have lost gas, please be sure to call 1-800-640-1595.



  • Newport City Hall will be open again today on a limited basis. The City Clerk's and Records offices will be open from 8:30 until noon, with property recordings processed until 11:30 a.m.

  • Newport Public Schools will also remain closed Friday.



  • National Grid has secured $100,000 in Stop and Shop gift cards, which are being distributed at various points throughout the City, including at Gurney's Resort, Gaudet Middle School, Donvan Manor, and the Florence Gray Center.

  • On Friday, Pell School staff will distribute food backpacks at 2 locations: From 8-11 a.m. at Pell School and from 9-5 p.m. at the Hampton Inn and Suites, located at 317 West Main Rd. Food bags are available to ANY family regardless of the school your child attends.

  • For those in the North End, Breakfast and lunch will be served at the Florence Gray Center, at 1 York St. for anyone in need again on Friday. Breakfast will be served from 7:30-9:00 a.m. and lunch from 11:30 am -1:00 p.m. Snacks will be available during the non-serving hours from the Boys and Girls Club.

  • In addition, Food Trucks from local restaurants will be setting up across the City with free meals being served from 11- 8 p.m. on Friday and Saturday.

    • *LoBro Taco, a Newport-based restaurant also affected by the interruption, will join the other restaurants beginning Friday at a location to be announced.

    • Senior meal sites at Edward King House, 35 King Street and the Middletown Senior Center, 670 Green End Avenue remain open.

    • The Food Pantry at the Martin Luther King Center will also be open from 10 a.m. - 2 p.m.

    • Meals on Wheels deliveries will also continue on schedule.



    • National Grid is continuing to place those affected by the outage in hotels across the state, with vouchers still available for off-island stays. Additionally, out-of-pocket lodging expenses will be reimbursed by National Grid. Anyone in need of lodging assistance is asked to visit either Gurney's Resort on Goat Island, or Gaudet Middle School shelter in Middletown.

    • Shower facilities are being offer at Planet Fitness in Middletown, Sail Newport, and at the Newport County YMCA to anyone in need.

    • The Beacon for the Brave Resource Center is also set to open inside The United Baptist Church located at 30 Spring St, Newport, RI this Saturday, January 26th. This resource center will provide information for local resources as well as household items the family may need to get through this tough financial time. This center will be open every Tues & Thur from 10:00 am to 1:00 pm and Sat from 12:00 pm to 3:00 pm for all furloughed Federal workers including Active Duty Coast Guard, Retired Coast Guard, and any other furloughed Federal workers as well as their families. The mission of the Beacon for the Brave Resource Center is to serve as many families as we can during these uncertain times.



    • On Friday, January 25th in an effort to support our working families, The NFCOZ will provide a free child activity center from 9 a.m. -5 p.m. at the Hampton Inn and Suites at 317 West Main Rd. in Middletown. They can accommodate up to 50 students from grade k-4 and will consist of enrichment activities including lego center, iPads, stories, and arts and crafts. In addition, Chartwells Food Service will provide lunch on-site at the Hampton Inn. Childcare and lunch will be on a strict first come first serve basis. ID will be required at child pick up. For more information please call 318-1427 on Friday morning. Food backpacks will also be disbursed at the hotel.

    • The Boys and Girls Club will continue to offer activities for students age 10-17 from 9-2 p.m. at the Florence Gray Community Center. The B&G after-school program, usually held at the Church Street location, is now being held at the Florence Gray Community Center. All children that are already registered in the program may attend. If your child is being registered in the program please come sign your child up. Forms are available at the Florence Gray Center.

    • The Beach Bounce at Easton's Beach is also open through the outage, with normal operating hours on Friday of 10-5 p.m., and weekend hours of 9-1 p.m.

    • MLK preschool is open tomorrow Friday 1/25 - they will be using the upstairs rooms tomorrow - *use the main entrance (the entrance with the ramp).


    Please Note: Customers who currently have heat will not have their gas meters shut off or be part of the restoration process.

    A State of Emergency remains in effect for Newport, and the City is currently working with state and federal emergency management agencies to ensure that service is restored as safely and efficiently as possible.

    If you have any immediate concerns, please dial 2-1-1. And once again, if you haven’t done so already, please sign up for the City’s Code Red alert system to be notified of any further updates on the City’s website.

    Non-emergency questions about service can be addressed by calling National Grid’s customer service number line at 1-800-322-3223. If you smell gas –call 1-800-640-1595 or 911


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