Water Pollution Control Division
If you have problems with any of the Utilities Department Water Pollution Control Forms please call 845-5600 for assistance.
The Storm Drain Service Application and Sanitary Sewer Service Application are used to request one of those services respectively. A detailed site plan clearly showing the proposed work and all dimensions must accompany these applications. Application and site plan need to be submitted to the Dept of Utilities, 70 Halsey St, Newport.
Sewer Fee Abatement Requests:
The Newport Department of Utilities does not grant adjustments to metered water charges. However, the Department recognizes that an extraordinary high bill resulting from accidental and/or unpreventable water usage can present financial hardship to a customer. While the charge for the metered water cannot be abated, the Department does consider and will allow for one-time abatement of sewer charges attributable to a specific incident. While most water releases are preventable, there are certain circumstances when an accidental water release cannot be reasonably prevented. The intent of this policy is to establish a one-time abatement, during any ten-year period, for the excess sewer consumption above normal consumption, due to an accidental, unpreventable water release that did not enter the City sewer system.
- Middletown Residents are billed sewer by the Town of Middletown and shall contact the Town for any sewer abatement request.
- The Policy/procedure for Sewer Fee Abatements pertains to sewer accounts with a Newport service address.
- Sewer Abatements are not issued for water usage associated with construction, irrigation, swimming pools, etc.
- It shall be the responsibility of the Customer to submit a completed Sewer Abatement Request Form with the supporting documentation providing reasonable proof and substantiating evidence that supports the request for an abatement.
- Customers who file abatement applications or requests for adjustments are required to have paid all uncontested prior bills (including penalties and interest, if applicable), and also make a payment on contested bill equal to prior billed amount.
- All customer requests to abate any portion of a metered utility bill that is unusually high due to unpreventable leakage shall be reviewed by Department staff on a case-by-case basis. The determination of the adequacy of the evidence shall be at the sole discretion of the Director of Utilities.
- In order to qualify for abatement, a customer's excess consumption must exceed in excess of 100% or 10,000 gallons above their normal average consumption.
- The customer must provide documentation that the excess water did not enter the City sewage system.
- The customer must also prove that the deficiency responsible for leakage has been repaired or corrected.
- This policy only applies to leaks that have occurred within the previous three (3) months of the date of the abatement request.
- In the event that a customer cannot determine the source or cause of the abnormally high consumption, no abatement will be provided.
- In the event the source or cause of the abnormally high consumption is related to a leak due to customer negligence such as the failure to maintain internal (private) plumbing fixtures in good repair and/or protect plumbing from freezing, the customer shall be held responsible for the entire bill.
- In the event the abnormally high consumption has occurred due to "unpredictable leakage" not caused by customer negligence, ignorance or unfortunate circumstances, as determined by Department staff, the Department shall consider granting a one-time abatement, per account, during any ten-year period. The abatement calculation may consider compensation from any other sources, including insurance policy claims, etc. Normal consumption will be the average of at least the previous three years' consumption history, for similar billing periods, unless deemed otherwise by Director.
- The customer may be required to submit a written statement from their homeowner's insurance policy provider stating what portion, if any, of the leak is covered by insurance.
For your convenience you can type directly on these applications before you print them. All fields on the application must be filled in and completed for review by staff. Upon satisfactory review, you will receive an approval letter with further instructions and/or requirements. There is no application fee.
Please allow 5-7 business days for processing of service applications forms.
PLEASE FILL OUT FORMS AND APPLICATIONS COMPLETELY. INCOMPLETE APPLICATIONS WILL BE RETURNED.
SIGNATURE OF APPLICANT IS REQUIRED FOR ACCEPTANCE OF APPLICATION.
IF YOU HAVE ANY QUESTIONS PLEASE CALL THE PHONE NUMBER AT THE TOP OF THE FORM OR APPLICATION FOR ASSISTANCE OR CALL 401-845-5600.