Welcome to the City of Newport, Rhode Island Welcome to the City of Newport, Rhode Island

Contact Information

Robert C. Schultz, Jr.- Director of Utilities

Billing Inquiries: 
(401) 845-5604

General Information and all Other Inquiries:
(401) 845-5600

Emergency After Hours Contact:
(401) 845-5826

»

Contact Information

Robert C. Schultz, Jr.- Director of Utilities

Billing Inquiries: 
(401) 845-5604

General Information and all Other Inquiries:
(401) 845-5600

Emergency After Hours Contact:
(401) 845-5826

»
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Frequently Asked Questions
Water Quality
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Department of Utilities

The City of Newport Department of Utilities consists of two divisions: the Newport Water Division, dedicated to providing clean drinking water, and the Water Pollution Control Division, responsible for managing the City's sewer and stormwater systems. We prioritize safeguarding our natural resources and firmly believe that maintaining our infrastructure is crucial for enhancing our overall quality of life. Our office is conveniently located at 70 Halsey Street. You can contact us at (401) 845-5600 or by email.

Newport Water Division 

The Newport Water Division (NWD) manages the water system serving the City of Newport, the Town of Middletown, and a small portion of the Town of Portsmouth. Additionally, NWD provides water wholesale to the Portsmouth Water and Fire District and Naval Station Newport. The NWD water system consists of surface reservoirs providing our raw water supply, advanced water treatment plants, water storage facilities, raw and treated water booster pump stations, fire hydrants, water meters and about 200 miles of water distribution pipes. There are approximately 15,000 services within the system, serving over 40,000 customers

 

Billing Office

The Billing Office is responsible for managing the Utility Billing System. The Office coordinates, maintains, and processes customer accounts, monthly water bills, special billings, water metering & consumption data, payments, and shut-off notices.

Water Pollution Control Division

The Water Pollution Control Division (WPC) manages the sanitary sewer and stormwater systems serving the City of Newport. The WPC stormwater system consists of catch basins, tide gates, swales, and approximately 50 miles of drainage pipes that deliver stormwater runoff to over 160 outfalls. The WPC sanitary sewer system consists of sanitary pump stations, manholes, CSO treatment facilities, CSO outfalls, and approximately 100 miles of gravity and pressurized sewer collection pipes that deliver domestic, commercial, and industrial waste to our wastewater treatment plant. In addition to serving the City of Newport, the wastewater treatment plant also receives wastewater flow from the Town of Middletown and Naval Station Newport. The facility treats an average of 8.4 million gallons of wastewater daily, serving over 40,000 customers.

 

Construction Updates

We're committed to maintaining and improving our civic infrastructure. For updates on how we're preparing Newport for its next 100 years, click on the following links below.

Additional Information

Lead & Drinking Water

Know the facts about lead and your drinking water

Watershed Protection

Learn about our efforts to protect Newport's watersheds

Consumer Confidence Reports

Check out the latest Consumer Confidence Report

Water on Aquidneck Island

Like any island, we take our fresh water seriously

Important Utilities News

Hardening Easton's Pond: A Vision for the City

Hardening Easton's Pond: A Vision for the City

The Newport Water Division (NWD) has been working to improve the Easton's Pond reservoir complex for nearly two decades, beginning with a 2006-07 Easton Pond Dam & Moat Study. 

Since then, the NWD has completed a number of critical projects, including hardening several sections of the Pond's earthen embankments, upgrading a vital spillway and pump station, and improving the functionality of the surrounding moat. A 2019 Climate Change Resiliency Assessment expanded on the challenges facing the Pond and laid the foundation for a more ambitious long-term $50 million resiliency project outlined in a 2023 Conceptual Design Report: North & South Easton Pond Dams Resiliency Project. The City is currently in the process of applying for significant funding through the Federal Emergency Management Agency's BRIC grant program to help realize that project. For more details on the Easton's Pond complex, visit our NWD Capital Projects page or click the links below. 

Learn more →

News & Events

Latest News
4/23/2025

SPRING WATER MAIN FLUSHING SET TO BEGIN

Overnight Water Main Flushing Scheduled to Run through May 8th

NEWPORT, R.I. (WEDNESDAY, APRIL 23, 2025) - The Newport Water Division will begin its annual Spring water main flushing program throughout Newport on Sunday, April 27. This essential maintenance is part of the Division’s continued efforts to maintain high water quality throughout the distribution system.

Flushing will occur in designated areas during the overnight hours of 8:00 p.m. to 4:00 a.m. and signs will be posted in each area before flushing begins.

10/15/2024

 Important Utilities Billing Update 

Following several weeks of delays caused by the transition to a new third-party billing provider, Newport Water Division customers began receiving SEPTEMBER BILLS in the mail this week.

While September bills do not reflect changes made to the Base Sewer Use charge, 🎃OCTOBER BILLS 🎃 are expected to follow shortly and WILL include credits to all customers impacted by the recently repealed fee.

In sum:
✅ SEPTEMBER BILLS DO NOT REFLECT BASE SEWER USE CHARGE REPEAL
✅ CREDITS ARE BEING APPLIED TO OCTOBER BILLS
✅ SEPTEMBER + OCTOBER BILLS AREN'T DUE UNTIL NOVEMBER 13TH

9/10/2024

Newport Water Division Provides Billing Updates

New Payment Option, Minimum Sewer Use Fee
  
NEWPORT, R.I. (TUESDAY, SEPTEMBER 10, 2024) – After a roughly two-month pause, a new online payment portal for Newport Water Division customers will be available at the start of the next billing cycle in September.

The new portal, a link for which will be placed at www.CityofNewport.com/Water when ready, replaces the City’s legacy payment system that was taken offline in July as part of a needed software upgrade.

Understanding the confusion and inconvenience caused by the delay, the Water Division has waived interest and late fees for all affected accounts. Meanwhile, customers who may have already paid interest charges on their July or August bills will be credited that same amount in their subsequent billing cycle.

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  Calendar of Events
6/18/2025

Historic Cemetery Advisory Commission

The Newport Historic Cemetery Advisory Commission is dedicated to the preservation of the City's historic burying grounds. Read the Agenda

6/18/2025

Energy & Environment Commission

The mission of the Energy & Environment Commission is to advise the Council and educate the public on energy-efficiency, renewable energy and the environment, to foster a more sustainable community.

Click here for an agenda

6/19/2025

Sister City Commission Meeting

The Newport Sister City Commission comprised of nine members, each appointed to staggered three-year terms by the City Council was established to assist the Council and Mayor in fostering relationships with visiting dignitaries and assist with various duties related to the City's Sister City program. Please see agenda for meeting details 

6/20/2025

Probate Court

Probate Court meets two times per month at 10:30 a.m., in the Second Floor City Council Chambers at Newport City Hall. Click here for a full schedule.

For advertising deadlines, please contact Carlos Alaan at 845-5349 or calaan@cityofnewport.com.

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