The Newport Water Division (NWD) is a division of the City of Newport's Department of Utilities and is responsible for the operation and maintenance of the system. The NWD operates as an enterprise fund and is responsible for its own financial accounting independent of the overall City budget. Newport Water is regulated by the Rhode Island Public Utilities.
Newport Water draws its water supply from nine surface reservoirs. The raw water is treated at one of the two water treatment facilities - Station 1 Plant in Newport or Lawton Valley Plant in Portsmouth. Newport Water maintains a distribution system which services Newport, Middletown and a small section of Portsmouth. In addition, Newport Water provides water wholesale to the Portsmouth Water & Fire District and Naval Station Newport.
Newport Water is required to conform with all requirements of the Safe Drinking Water Act (SDWA). The Rhode Island Department of Health and the USEPA ensure that we comply with the SDWA so that the water we supply is safe. We at Newport Water work around the clock to provide top quality drinking water to our customers.
The Water Division charges fees for miscellaneous services provided to customers. These fees are listed in the Rate Schedule. The current fee schedule is effective as of July 1, 2022 per the Rhode Island Public Utilities Commission (RIPUC) Order for Docket 4933. The fees for miscellaneous services are as follows:
Temporary Water Service: This is a fee applicable to all temporary meters furnished by the Water Division for temporary purposes including, but not limited to, items such as construction or renovation. $11.36/1000 gal; meter rental $10.00 per day; Labor costs plus 75%. There is a $1000 deposit required for rental of a temporary meter and a Temporary Water Service Application must be submitted.
Meter Testing: This fee is applicable to all meters returned to the Water Division for testing and for in site testing of meters larger than 2". Meters under 2" $65.00 in advance. Meters greater than 2" Labor cost plus 75% and contractor cost plus 25%.
Seasonal Turn-on and Turn-off: This fee is for meters installed, removed or turned off for the season at the customers' request. $40.00 during business hours 7:00am - 3:30pm; Labor costs plus 75% after business hours which is after 3:30pm with a 3 hour minimum charge.
Turn-on charge: This fee is applicable to all water services turned on after cessation for violations (such as non payment) which resulted in a shut off. Charges are payable prior to turn-on. $40.00 during business hours 7:00am - 3:30pm; Labor costs plus 75% after business hours which is after 3:30pm.
Meter Service: This is applicable to all meter installations and also maintenance due to breakage, tampering, overheating or freezing due to owner neglect or abuse. Material and equipment costs plus 25%; Labor costs plus 75%; $50.00 tapping fee for new service; Police detail at cost.
Interest on delinquent accounts: Amounts not paid by the due date will accumulate interest from the due date to the payment date. The due date is 30 days after the billing date and is listed on each statement. 18% per annum.
Interim Water Bills: A fee will be charged for all interim water bills requested by customers. $35.00 per request.
Sample Testing: A fee is assessed for the laboratory testing of water samples at the request of customers. Material and testing charge plus 25%; Labor costs plus 75%.
Flow Testing: This is the charge assessed for the flow testing of service connections performed at customer request. Labor costs plus 75%; $40.00 minimum.
Pressure Testing: This charge is assessed for the pressure testing of new or existing service connections done at customer request. Labor costs plus 75%; $40.00 minimum.
Water Service Application Fee: This is a charge assessed for the review of an application for water service. It is applicable to both applications for new service and applications for renewal of service. This fee is payable prior to the processing of the application. Residential $60.00; Commercial $100.00.
Statement Charge: This fee is assessed for supplying the customer with a duplicate copy of an invoice or statement. It applies to paper and electronic copies. This fee will be added to subsequent bills. $2.50 per statement/invoice.
Photocopying: This is a fee assessed for the photocopying of other documents. It is on a per copy basis and is payable when the copies are made. Letter or Legal size - $0.15/page; Distribution sheet - $3.00/plan.
Homeowners age 65 and older may be exempt from paying the State's Water Quality Protection Surcharge on their water bill. Applications must be filled out and mailed to 70 Halsey Street, Newport RI 02840 or submitted in person at our office, 70 Halsey Street, or to the Collections Division of City Hall.
If you have previously applied for and been granted an exemption, you do not need to reapply.
The Newport Department of Utilities does not grant adjustments to metered water charges. However, the Department recognizes that an extraordinary high bill resulting from unpreventable water usage can present financial hardship to a customer. While the charge for the metered water cannot be abated, the Department does consider and will allow for one-time abatement of sewer charges attributable to a specific incident. The intent of this policy is to establish a one-time abatement, during any ten-year period, for the excess sewer consumption above normal consumption, due to an unpreventable water release that did not enter the City sewer system.
Sewer Abatement Report Form
43 Broadway, Newport, RI 02840
Phone: (401) 845-5300 (M-F 8:30 a.m. - 4:30 p.m.)
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